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从事网络通信软件和开发管理开发多年,了解各类软件系统的架构、设计、开发和测试以及相应的开发方法。工作之余,喜欢研究一些自己感兴趣的事情,包括写写小程序、做做木工、看看连续剧、读读军事杂志、养鱼种花等等

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Verizon计费系统故障24-48小时  

2014-07-01 00:24:52|  分类: ICT行业 |  标签: |举报 |字号 订阅

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美国东北部、中西部和部分南部州的用户无法激活手机,无法升级,无法支付账单,在线销售门户也无法使用,但是通话和上网正常。具体原因不详,不知道是CRM,还是计费数据库故障?

Over the weekend, Verizon said it had resolved an outage affecting its My Verizon online portal, which began early on June 27. The portal was down for nearly 24 hours before Verizon told customers via email and Twitter on the morning of June 28 that the problem had been addressed. However, some Twitter users were sending tweets to @VZWnews on June 29 regarding problems they claimed they were still having with the portal.

My Verizon, other wireless account tools restored overnight. We apologize to customers for any inconvenience and appreciate their patience. — Verizon Wireless (@VZWnews) June 28, 2014

During the outage, a message displayed on the portal informed impacted customers that "some account actions are temporarily unavailable while we upgrade our systems." Verizon's own retail stores were impacted as well. Not only could subscribers not make online bill payments, but upgrades and activations could not be processed.

Verizon told media outlets that the problem affected customers throughout the Northeast, Midwest and some southern states. However, it did not provide any information regarding the cause of the outage.

?

Verizon Wireless is suffering widespread downtime across the country. The outages aren't affecting calls or data service, but customers are reporting that the carrier's online systems have been unavailable for well over 24 hours. Complaints about the disruption continue to flood Twitter; subscribers are currently unable to make online bill payments, and the carrier's upgrade / activation system also appears to be inaccessible as a result — at least in some areas. (Trying to purchase an iPhone upgrade through Apple, for instance, returns an error message.)

Calls placed to Verizon Wireless retail stores confirm that the carrier is dealing with major problems at the moment. Customers can't activate new phones or upgrade devices in-store at several locations. A Verizon spokesperson has confirmed to The Verge that the company is aware of and working to resolve the issue, which is affecting customers throughout the northeast, midwest, and some southern states.

When trying to log into My Verizon, the company's online portal, impacted customers are greeted with a message saying "some account actions are temporarily unavailable while we upgrade our systems." One Verge staffer was able to sign in successfully, with normal access to his account, but most saw the error message. Still, if Twitter reports are accurate, this would be an abnormally long period of time to be carrying out scheduled maintenance. We're hoping to hear more on the situation from Verizon soon.

Hey @Verizon @VerizonSupport I have paperless bills & your system has been down for 2 days online/mobile. Bill is due today. How do I pay?!

— Kari Londo (@kariraelondo) June 27, 2014

I go to activate a new phone and Verizon networks are down for an indefinite period of time. Clutch.

— Sam Wander (@wands05) June 26, 2014

Update 6/28 9:39am EST: Verizon has alerted customers by email that the My Verizon outage is now over, nearly 24 hours after it began. "We apologize for any inconvenience," the email reads.

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